Privacy Policy

1. Introduction

idVerificationHub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our identity verification services ("Service").

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide to us, including:

• Account Information: Name, email address, company details, payment information
• Identity Documents: Government-issued IDs, passports, driver's licenses
• Biometric Data: Facial recognition data, liveness detection results
• Communication Data: Support requests, feedback, correspondence

2.2 Information We Collect Automatically

When you use our Service, we automatically collect:

• Usage Data: API calls, feature usage, verification requests
• Device Information: IP address, browser type, device identifiers
• Log Data: Access times, pages viewed, system activity
• Analytics Data: Performance metrics, error logs, usage patterns

2.3 Information from Third Parties

We may receive information from:

• Your customers when they undergo verification through your integration
• Payment processors for billing and subscription management
• Identity verification databases for enhanced accuracy
• Security providers for fraud prevention and compliance

3. How We Use Your Information

We use the collected information for:

3.1 Service Provision

• Processing identity verification requests
• Providing API access and documentation
• Managing your account and subscriptions
• Delivering customer support

3.2 Compliance and Security

• Meeting legal and regulatory requirements (KYC/AML)
• Preventing fraud and maintaining security
• Conducting internal audits and investigations
• Complying with court orders and legal processes

3.3 Service Improvement

• Analyzing usage patterns to improve our platform
• Developing new features and capabilities
• Optimizing performance and reliability
• Conducting research and analytics

4. Information Sharing and Disclosure

4.1 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 When We Share Information

We may share your information in these limited circumstances:

• Service Providers: Trusted partners who help us operate our service
• Legal Requirements: When required by law or legal process
• Safety Protection: To protect rights, safety, or property
• Business Transfers: In connection with mergers or acquisitions
• With Consent: When you explicitly authorize sharing

5. Data Security

5.1 Security Measures

We implement comprehensive security measures including:

• End-to-end encryption for data in transit and at rest
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Access controls and employee training
• Secure data centers with physical security controls

5.2 Data Breach Response

In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours and take immediate steps to secure your data and investigate the incident.

6. Data Retention

6.1 Retention Periods

We retain your information for different periods based on the type:

• Account Data: While your account is active plus 3 years
• Verification Data: 5-7 years for compliance purposes
• Usage Logs: 1 year for operational purposes
• Support Communications: 3 years for quality assurance

6.2 Data Deletion

You may request deletion of your data at any time. We will delete your information within 30 days, except where retention is required by law or legitimate business purposes.

7. Your Privacy Rights

7.1 Access and Control

You have the right to:

• Access: Request copies of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your data
• Portability: Export your data in a machine-readable format
• Objection: Object to certain processing activities
• Restriction: Request limitation of processing

7.2 Exercising Your Rights

To exercise these rights, contact us at info@idverificationhub.com with the subject line "Privacy Rights Request." We will respond within 30 days.

8. International Data Transfers

Your information may be processed in countries other than your own. We ensure adequate protection through:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for countries with sufficient protection
• Other appropriate safeguards as required by applicable law

9. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect personal information from children. If we discover we have collected such information, we will delete it immediately.

10. Cookies and Tracking

10.1 Cookies We Use

We use the following types of cookies:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand site usage
• Preference Cookies: Remember your settings and preferences
• Security Cookies: Protect against fraud and security threats

10.2 Cookie Control

You can control cookies through your browser settings. Note that disabling certain cookies may limit site functionality.

11. Regional Privacy Laws

11.1 GDPR (European Union)

If you're in the EU, you have additional rights under GDPR, including the right to lodge complaints with supervisory authorities.

11.2 CCPA (California)

California residents have specific rights regarding personal information disclosure and deletion under the California Consumer Privacy Act.

12. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via:

• Email notification to your registered address
• Prominent notice on our website
• In-app notification when you next use the Service

13. Contact Information

For privacy-related questions or concerns, contact us:

Email: info@idverificationhub.com
Subject: Privacy Policy Inquiry

Data Protection Officer: info@idverificationhub.com
Subject: Data Protection Officer